:root{--ink:#172033;--muted:#64748b;--line:#dce5ed;--surface:#fff;--page:#f4f7f9;--brand:#12656f;--brand-dark:#0d4b54;--success:#167653;--success-soft:#e8f7f0;--warning:#9a6314;--warning-soft:#fff5df;--info:#315b82;--info-soft:#eaf2fa;--danger:#b93838;--radius:8px;--shadow:0 1px 3px rgba(20,35,50,.08);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--page)}*{box-sizing:border-box}body{margin:0;min-height:100vh}button,input,select{font:inherit}button{cursor:pointer}.topbar{height:68px;padding:0 28px;display:grid;grid-template-columns:1fr auto 1fr;align-items:center;background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}.portal-brand,.client-identity,.heading-actions,.kpi-label,.kpi-context,.legend{display:flex;align-items:center}.portal-brand{gap:10px}.portal-brand>div:last-child{display:flex;flex-direction:column}.portal-brand span{font-size:12px;color:var(--muted)}.brand-mark{width:52px;height:52px;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;border-radius:8px}.brand-mark.small{width:36px;height:36px;font-size:13px}.client-identity{gap:9px}.client-mark{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:var(--info-soft);color:var(--info);font-size:11px;font-weight:800}.icon-button{width:40px;height:40px;border:1px solid var(--line);border-radius:8px;background:#fff;display:grid;place-items:center;color:var(--ink);justify-self:end}.icon-button:hover{border-color:var(--brand);color:var(--brand)}.icon-button svg,.kpi svg{width:17px;height:17px}.page-shell{max-width:1280px;margin:0 auto;padding:32px 28px 60px}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:24px}.page-heading h1{font-size:30px;margin:2px 0 4px;letter-spacing:0}.eyebrow{text-transform:uppercase;font-size:12px;font-weight:800;color:var(--brand);margin:0}.muted,.section-heading p{color:var(--muted);margin:0}.heading-actions{gap:10px}.heading-actions select{height:40px;padding:0 34px 0 12px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink)}.freshness{font-size:12px;color:var(--muted)}.kpi-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.kpi{min-height:142px;background:var(--surface);border:1px solid var(--line);border-top:3px solid var(--brand);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.kpi.positive{border-top-color:var(--success)}.kpi.attention{border-top-color:var(--warning)}.kpi.info{border-top-color:var(--info)}.kpi-label{gap:8px;color:var(--muted);font-size:13px;font-weight:700}.kpi strong{font-size:31px;display:block;margin:18px 0 7px;letter-spacing:0}.kpi-context{font-size:12px;color:var(--muted);gap:5px}.kpi-context svg{width:14px;height:14px}.view-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-top:30px}.view-tabs button{border:0;background:transparent;padding:12px 16px;color:var(--muted);font-weight:700;border-bottom:2px solid transparent}.view-tabs button.active{color:var(--brand);border-color:var(--brand)}.report-section{padding:26px 0}.section-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.section-heading h2{font-size:19px;margin:0 0 5px}.legend{gap:18px;font-size:12px;color:var(--muted)}.legend span:before{content:"";display:inline-block;width:9px;height:9px;margin-right:6px;border-radius:2px}.legend .received:before{background:var(--info)}.legend .handled:before{background:var(--success)}.trend-chart{height:300px;display:flex;align-items:stretch;gap:6px;border-bottom:1px solid var(--line);padding:12px 4px 0;overflow-x:auto}.trend-column{min-width:24px;flex:1;display:flex;flex-direction:column;justify-content:flex-end;text-align:center}.trend-bars{height:245px;display:flex;align-items:flex-end;justify-content:center;gap:2px}.trend-bars span{width:38%;max-width:14px;min-height:3px;border-radius:3px 3px 0 0}.trend-bars .received{background:var(--info)}.trend-bars .handled{background:var(--success)}.trend-column small{height:30px;font-size:10px;color:var(--muted);white-space:nowrap;padding-top:7px}.channel-list{display:grid;gap:12px}.channel-row{display:grid;grid-template-columns:180px 1fr 60px;gap:18px;align-items:center;padding:14px 0;border-bottom:1px solid var(--line)}.channel-row>div:first-child{display:flex;flex-direction:column}.channel-row small{color:var(--muted);margin-top:3px}.channel-row b{text-align:right}.channel-meter{height:9px;background:#e8eef3;border-radius:5px;overflow:hidden}.channel-meter span{display:block;height:100%;background:var(--brand);border-radius:5px}.response-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.response-grid>div{padding:18px 0;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:7px}.response-grid span{color:var(--muted);font-size:13px}.response-grid strong{font-size:22px}.loading-state{min-height:60vh;display:flex;flex-direction:column;gap:12px;align-items:center;justify-content:center;color:var(--muted)}.spinner{width:30px;height:30px;border:3px solid var(--line);border-top-color:var(--brand);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.auth-page{background:#edf2f4}.auth-shell{min-height:100vh;display:grid;grid-template-columns:minmax(320px,44%) minmax(420px,56%);width:100%;max-width:100%}.auth-intro,.auth-form-wrap{min-width:0}.auth-intro{background:var(--brand-dark);color:#fff;padding:clamp(40px,8vw,110px);display:flex;flex-direction:column;justify-content:center}.auth-intro .brand-mark{background:#fff;color:var(--brand-dark);margin-bottom:34px}.auth-intro .eyebrow{color:#a8d9d8}.auth-intro h1{font-size:clamp(36px,4.4vw,62px);line-height:1.03;max-width:650px;margin:10px 0 22px;letter-spacing:0}.auth-intro>p:last-child{max-width:520px;color:#d5e7e8;font-size:18px;line-height:1.6}.auth-form-wrap{background:#fff;display:grid;place-items:center;padding:32px}.auth-form{width:100%;max-width:420px;min-width:0}.auth-form h2{font-size:28px;margin:0 0 7px}.auth-form>p{color:var(--muted);margin:0 0 28px}.auth-form label{display:flex;flex-direction:column;gap:8px;margin:18px 0;font-size:13px;font-weight:700}.auth-form input{height:48px;width:100%;min-width:0;border:1px solid var(--line);border-radius:8px;padding:0 13px;color:var(--ink)}.auth-form input:focus{outline:3px solid rgba(18,101,111,.15);border-color:var(--brand)}.primary-button{height:48px;width:100%;border:0;border-radius:8px;background:var(--brand);color:#fff;font-weight:800;margin-top:8px}.primary-button:hover{background:var(--brand-dark)}.primary-button:disabled{opacity:.65;cursor:wait}.text-link{display:block;text-align:center;color:var(--brand);font-weight:700;font-size:13px;margin-top:18px}.form-message{padding:12px;border-radius:8px;margin:18px 0;font-size:13px}.form-message.error{background:#fff0ef;color:var(--danger)}.form-message.success{background:var(--success-soft);color:var(--success)}.empty{color:var(--muted)}[hidden]{display:none!important}@media(max-width:800px){.topbar{padding:0 16px;grid-template-columns:1fr auto}.client-identity{display:none}.page-shell{padding:24px 16px 44px}.page-heading{align-items:flex-start;flex-direction:column}.heading-actions{width:100%;flex-wrap:wrap}.freshness{width:100%}.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.auth-shell{grid-template-columns:minmax(0,1fr)}.auth-intro{min-height:35vh;padding:38px 24px}.auth-intro h1{font-size:clamp(30px,9vw,36px);overflow-wrap:anywhere}.auth-intro>p:last-child{font-size:15px}.auth-form-wrap{padding:42px 24px}.response-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.channel-row{grid-template-columns:120px 1fr 40px}}@media(max-width:480px){.portal-brand strong{font-size:14px}.kpi-grid{grid-template-columns:1fr}.kpi{min-height:125px}.response-grid{grid-template-columns:1fr}.view-tabs{overflow-x:auto}.view-tabs button{white-space:nowrap}.trend-chart{height:260px}.trend-bars{height:205px}}